Family
We work together as a family for the benefit of the whole. We communicate freely, are open, honest and passionate about what we do.
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“To be the leading provider of Hair Transplant services in
the markets in which we operate”
Our core beliefs help guide the behaviour of all our people. So you are clear on how you contribute
in achieving our vision and why you do the things you do.
We recognise that our colleagues are critical to the delivery of an industry-leading service, both internally and externally.
To gain insight into our colleagues’ well-being, we conduct regular surveys and collect employee feedback. This also helps us to identify levels of engagement and to collate suggestions as to how we can make our company an even greater place to work.
We aim to promote from within but are always keen to appoint high-calibre individuals who share our core beliefs.
Every new employee who joins us is given a clear view of their career progression potential and how their performance will not only help them achieve their goals, but make a difference to our business and most importantly the quality of service we deliver to our customers.
Our Training & Development Plans help colleagues to plot their career progress by setting out the training they will receive and the competencies and skills they must demonstrate in order to be considered for promotion to the next level.
Every colleague has a monthly meeting with their manager, at which personal objectives are clarified and open and honest feedback given about performance. These also enable us to agree with each individual any development or additional support that would assist them in reaching their full potential.
We celebrate all forms of achievement and reward our colleagues for exceeding our customers’, and our, expectations. We encourage and praise great behaviour and performance, be it via promotion, monetary bonuses, awards presentations, trips aboard or simply saying well done.
We have many different ways of hiring for our positions and as we said previously your career is our goal, so we aim to fill our positions internally through developing you, however if this is not the case you could:
All of recruitment programs follow a similar recruitment process which outlined below:
Completing the first stage
Once submitted, you will receive an email confirming your application has been received and a set of eligibility questions to answer. Once you have responded to these questions your application will be screened / assessed and, if successful, you will receive a telephone interview.
Make sure you have your best telephone voice on. It is important that you speak clearly, in a friendly manner whilst being every bit the professional. Try to avoid slang, jargon and colloquialisms. The telephone will become your best friend in whatever role you take within the company. Your role will mean you will need to build rapport, so don’t be shy, we promise we will want to know more about you.
At this stage we will ask you to answer a series of questions to ensure you are eligible to apply and then if successful we will provide you with the next available date for our Management Team.
You will then be advised if we wish to progress your application. If you are successful, we will invite you to attend a face-to-face interview.
Make sure have done your research on our company. You will also need to bring your passport for proof of ID, your driving license and proof of your national insurance number.
We want to find out more about you so have a think about your future goals and ambitions. We will ask you to give us a brief overview of your career history and in turn will ask you a series of either probing or competency-based questions.
The interview should last about 45mins.
Here are some examples of the types of questions you can expect to be asked:
The interview is your opportunity to really sell yourself, so make the most of it! If you are successful, you will be invited to a trial session and an interview with a Senior Manager.
Our trial sessions are designed to allow you to see and feel if you would like to work in a branch and for us to assess your skill set in relation to the job. You will be asked to undertake some written work as well as demonstrate your customer service skills and telephone manner. During that time, you will meet with a Branch/Senior Manager who will ask you a set of further questions in relation to your behaviours rather than your competency.
Such questions might be:
A trial session should last up to 5-8 hours. This is your opportunity to ask as many questions as you like, to understand if you feel motivated with the working environment and for us to evaluate if you can be a good fit for the Company.
The BMG Academy will be every 6-12 months and it will consist in a one-week training program in one of our luxurious venue in which our BMG offices are located.
We will invite the most qualified candidates who have successfully succeed the previous steps of our recruitment program. Please watch our Academy video to find out more about it.
If you have made it until this stage, you will be asked to meet one of our Managing Director or CEO.
As this is the last stage of the process, we will then tell you if we would like to offer you a job. You should not need to wait more than 48 hours to know this.
We aim to provide the highest standard of service to all our patients. In order to ensure that your interests are
safeguarded, we have put into place a set process by which any raised complaints are handled; this allows us to handle
any issues or concerns effectively and wherever possible, as soon as they are raised.
You may find below our guidance for making a complaint in relation to:
Hair Transplant Process • Hair Transplant Results (Not prior 12-18 months)
Hair Transplant Process and Results – making a complaint
All complaints should, in the first instance, be directed to your Medical Consultant of the branch you have been dealing with. They will endeavour to resolve your complaint as soon as possible, otherwise no later than five working days from when they received notification of the issue.
If you remain dissatisfied, you may then further your complaint in writing to the Office Manager responsible for the branch in question; your Medical Consultant will supply you with their name and contact details. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1.
Your escalation will be acknowledged within three working days of receipt and the Office Manager will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Customer Relations Manager as soon as you are given their contact details from our Office Manager. Your letter will be acknowledged within three working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Within fifteen working days the Customer Relations Manager will detail their findings and recommendations in a written response to you, to confirm our ‘final viewpoint’ on the matter.
After you have received our final viewpoint letter, if you are not satisfied with the proposed resolution, you may approach the London Head office of BlueMagic Group. Details of how to do this are contained within the final viewpoint.
Please note that if you do wish to contact the London Head office, you must do so within 12 months of the date of the final viewpoint letter. It is also important to note that our London Head office of BlueMagic Group will not consider your complaint until our internal complaints procedure has been exhausted.
If you need assistance, or an queries,
please contact us at office@bluemagiclinic.com
